Refund policy

Our 100-Day Risk-Free Trial

At Wideburn, we want you to feel completely confident with your purchase.

That’s why every Wideburn fire table comes with a 100-day risk-free trial starting from the day your order is delivered.

Take your time to experience your fire table in your outdoor space. If it’s not the right fit, our team is here to help.

If you would like to request a return, please contact our support team within 100 days of delivery.

Our team will guide you through the return process and provide the necessary instructions.

To be eligible for a return:

The product must be returned with all required components and accessories
The product must not be damaged due to misuse, improper installation, or negligence
Proof of purchase may be required

Once your returned product has been received and inspected, we will notify you about your refund status.

If approved, your refund will be processed back to your original payment method.

Please note that your bank or payment provider may require additional time to complete the refund.

If your fire table arrives damaged or defective, please contact us as soon as possible.

Please provide:

Our team will review the situation and provide a solution.

If you need assistance with your product or would like to discuss an exchange, please contact our support team.

We’ll help you find the best solution.

If you need to modify or cancel an order, please contact us as quickly as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

All Wideburn fire tables are backed by our 5-year warranty covering eligible manufacturing defects.

For warranty-related issues, contact our support team and we’ll assist you.

For returns, refunds, or any assistance:

Wideburn Support
Email: contact@wideburn.com